Welcome to Perth Nova Taxi. These Terms and Conditions govern your use of our website, mobile applications, and taxi services. By using our website, booking services, or using our mobile application, you agree to these terms.

If you do not agree with any part of these terms, please do not use our services.

1. About Perth Nova Taxi

Perth Nova Taxi provides taxi booking services across Perth and surrounding areas in Western Australia. Our services may include:

  • Standard taxi transport

  • Maxi taxi services

  • Airport transfers

  • Corporate travel

  • Wheelchair accessible transport (if available)

Bookings can be made through:

  • Our website

  • Our mobile applications

  • Phone bookings

  • Partner platforms

2. Eligibility

To use our services, you must:

  • Be at least 18 years old, or

  • Use the service under the supervision of a responsible adult.

By using our services, you confirm that the information you provide during booking is accurate.

3. Booking and Confirmation

When you make a booking:

  • You must provide correct pickup and drop-off information

  • Estimated fares shown on the website or app are approximate and may change depending on distance, traffic, tolls, waiting time, or route changes

A booking confirmation does not guarantee availability until a driver accepts the ride.

4. Pricing and Payment

Fare prices may vary depending on:

  • Distance travelled

  • Time of day

  • Traffic conditions

  • Waiting time

  • Additional stops

  • Airport or toll charges

Payment options may include:

  • Cash

  • Card payment

  • Online payment (if available in the app)

Customers must complete payment at the end of the ride unless otherwise agreed.

5. Cancellations

Customers may cancel a booking through the website, app, or by contacting our support.

However:

  • Late cancellations may incur a cancellation fee

  • If a driver has already arrived at the pickup location, waiting charges may apply.

6. Passenger Responsibilities

Passengers agree to:

  • Treat drivers respectfully

  • Avoid damaging the vehicle

  • Follow local laws and safety rules

  • Not carry illegal items in the vehicle

Passengers may be charged cleaning or damage fees if the vehicle is damaged or excessively soiled during the trip.

7. Driver Responsibilities

Perth Nova Taxi works with professional drivers who aim to provide safe and reliable service.

Drivers are expected to:

  • Follow all local transport laws

  • Maintain safe driving practices

  • Keep vehicles clean and roadworthy

However, drivers may refuse service if a passenger:

  • Behaves aggressively

  • Is intoxicated or unsafe

  • Carries illegal materials.

8. Delays and Service Availability

While we strive to provide reliable service, Perth Nova Taxi cannot guarantee that rides will always be available.

We are not responsible for delays caused by:

  • Traffic conditions

  • Weather

  • Road closures

  • Mechanical issues

  • Events outside our control.

9. Limitation of Liability

Perth Nova Taxi is not responsible for:

  • Loss of personal belongings left in vehicles

  • Indirect or consequential damages

  • Delays due to circumstances beyond our control

Passengers are responsible for checking their belongings before leaving the vehicle.

10. Lost Property

If you leave an item in a vehicle:

  • Contact us as soon as possible

  • We will try to connect you with the driver

However, we cannot guarantee that lost items will always be recovered.

11. App Usage

When using the Perth Nova Taxi mobile application, users agree:

  • Not to misuse the platform

  • Not to attempt unauthorized access

  • Not to interfere with the app’s functionality

Accounts that violate these rules may be suspended.

12. Privacy

We collect certain information to provide our services, including:

  • Name

  • Contact details

  • Pickup and drop-off locations

  • Payment information (where applicable)

All data is handled according to our Privacy Policy.

13. Changes to Terms

Perth Nova Taxi may update these Terms and Conditions at any time.

Updated terms will be published on our website and app. Continued use of our services means you accept the updated terms.

14. Governing Law

These Terms and Conditions are governed by the laws of Western Australia.

Any disputes will be handled under the jurisdiction of the courts of Western Australia.

15. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

Perth Nova Taxi

Email: support@novataxi.com.au
Phone: 1300 081 911
Website: https://novataxi.com.au/