Privacy Policy

At 13 Nova Cabs, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our taxi, maxi taxi, airport transfer, parcel delivery, and other transportation services. By using our website, booking system, or services, you agree to the terms outlined in this policy.

1. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information – Name, phone number, email address, pick-up and drop-off locations, and any details you provide while booking a ride.

  • Payment Information – Payment method details (processed securely through third-party gateways; we do not store your full card details).

  • Ride Information – Trip history, time and date of bookings, and service preferences.

  • Technical Information – IP address, browser type, and device details collected when you visit our website.

2. How We Use Your Information

We use your information to:

  • Process and confirm bookings.

  • Provide safe, reliable, and timely transportation services.

  • Communicate with you about your rides, cancellations, or updates.

  • Improve our website, booking system, and customer experience.

  • Send important service updates or promotional offers (only if you’ve opted in).

  • Comply with legal and regulatory requirements.

3. Information Sharing

Your personal data is kept confidential and is not sold or rented to third parties. We may share limited information only with:

  • Drivers – To fulfill your booking and ensure accurate pick-up and drop-off.

  • Service Providers – Such as payment processors or IT support companies that help us operate our services.

  • Legal Authorities – If required by law, regulation, or legal process.

4. Data Security

We take all reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Our systems use encryption, secure servers, and regular audits to safeguard your data.

5. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings, but some website features may not function properly.

6. Your Rights

As our customer, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your data (unless we are legally required to keep it).

  • Opt-out of promotional communications at any time.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their policies before providing personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Perth Nova Taxi
📍 Perth, Western Australia
📞 1300 081 911
✉️ info@novataxi.com.au
🌐 novataxi.com.au