Privacy Policy

This Privacy Policy explains how 13 Nova Cabs Pty Ltd (ABN 78 689 886 593), trading as Perth Nova Taxi ("Nova Taxi", "we", "us", "our"), collects, uses, discloses and protects personal information when you use novataxi.com.au, our booking form, our corporate client portal, our driver application, or our phone booking service (together, the "Service"). We are an Australian business based in Western Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.Information we collect

We collect personal information you provide directly, information generated when you use our Service, and limited information from third parties (such as our payment processor). This includes:

• Booking details: your name, phone number, email address, pickup and drop-off addresses (including GPS coordinates), requested pickup date/time, number of passengers, child seat requirements, vehicle preference, trip notes and fare amount.
• Account details: for corporate accounts, a client ID, company name, contact email and booking history used for monthly billing.
• Payment information: when you pay by card, your card details are entered directly into a secure form hosted by our payment integration. We do not collect or store your full card number, expiry date or CVC (see Section 3).
• Trip and location data: pickup/drop-off coordinates and, for completed trips, the driver assigned, vehicle used, distance travelled and duration, used to generate receipts and invoices.
• Communications: records of emails, SMS or calls between you and us relating to a booking, and any feedback or complaints you send us.
• Technical data: IP address, browser type, device information and pages visited on our website, collected automatically via cookies and similar technologies (see Section 4).

How we collect it: most information comes directly from you when you book, by website, phone, corporate portal, or driver app. Some is generated automatically (trip distance/duration once a trip completes), and a small amount comes from third parties, such as payment confirmation from our payment integration, or route data from Google Maps. If you provide details about another passenger, you confirm you have their permission to share it with us.

2.How we use your information

We use personal information to:

• Create, confirm, dispatch and fulfil your taxi booking, including assigning a driver and vehicle;
• Process payments and card surcharges, and issue tax invoices and receipts;
• Send booking confirmations, driver details, and trip-related notifications by email or SMS;
• Provide customer support and respond to enquiries, complaints or lost-property reports;
• Maintain corporate account billing and monthly invoicing;
• Detect, investigate and prevent fraud, abuse, and unauthorised or unsafe use of the Service;
• Comply with our legal, tax (including GST/ABN record-keeping) and regulatory obligations as an on-demand transport booking service (ODBS) in Western Australia; and
• Improve our website, booking flow and service quality.

Section 10 explains our use of automated tools in more detail.

3.Payment processing

Card payments made on our Service will appear on your statement under a Nova Taxi descriptor. Non-cash payment surcharges are capped in accordance with the WA Taxi Regulations 1995 and are disclosed on your receipt before you complete payment.

4.Cookies and tracking

Our website uses cookies and similar technologies (such as Google Tag Manager) to remember your preferences, understand how visitors use our site, and improve performance. You can control or disable cookies through your browser settings; doing so may affect some website functionality, such as address autocomplete.

5.How we share information

We disclose personal information only as needed to provide the Service:

• Drivers assigned to your booking receive your name, phone number, pickup/drop-off address and trip details necessary to complete the trip.
• Corporate account administrators can view booking and billing history for trips booked under their company account.
• Service providers who help us operate the Service (such as our payment integration, cloud hosting, mapping and email delivery providers), under obligations to protect your information.
• Law enforcement or regulators, where required by law, to establish or defend a legal claim, or to protect the safety of a passenger, driver or the public.

We do not sell, rent or trade your personal information to any third party.

6.Data retention

We retain booking, trip and payment records for as long as needed to provide the Service, resolve disputes, and meet our legal and tax record-keeping obligations (generally at least 5 years for financial records, in line with Australian tax law). Account information for corporate clients is retained for the life of the account plus a reasonable period afterwards. You may ask us to delete personal information we no longer need to retain (see Section 8).

7.Data security & how information is held

Booking, trip and account information is held electronically in our cloud-based booking system (Google Firebase/Google Cloud); we do not keep paper records. We protect it with reasonable technical and organisational measures, including role-based access controls, encrypted transmission, and never storing full payment card details ourselves (Section 3).

If we become aware of a data breach likely to cause serious harm, we handle it under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the OAIC where required.

8.Your rights and choices

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you;
• Correct personal information that is inaccurate, out of date or incomplete;
• Ask us to delete personal information we no longer need for the purposes described above, subject to our legal record-keeping obligations; and
• Make a complaint about how we have handled your personal information (see Section 12).

To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable time and may need to verify your identity first.

9.Children's privacy

Our Service is intended for use by adults booking transport. We do not knowingly collect personal information directly from children. A booking made on behalf of a minor passenger (for example, by a parent or guardian) is treated as the personal information of the adult who made the booking.

10.Automated decision-making

We use automated tools in a limited way:

• Fare calculation: your fare is calculated automatically from our published tariff (distance, time, flagfall, and any applicable surcharges), the same figures shown on your receipt. This is a calculation against a fixed, published rate card, not a discretionary decision about you.
• Fraud and misuse detection: we may use automated checks to flag booking or account activity that looks unusual, for our team to review.

We do not use your personal information for any automated decision-making that is made solely by an automated system and that could reasonably be expected to significantly affect your rights or interests.

11.Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of the Service after an update constitutes acceptance of the revised policy.

12.Contact us / complaints

If you have a question, request or complaint about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.